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Privacy Policy

This privacy policy is a part of the User Agreement (or Conditions) of IZILEND’s services.

The collection of personal data, its treatment, and its subsequent use by IZILEND are submitted to:

  • The General Data Protection Regulation (EU) 2016/679 of April 28th, 2016 (hereinafter named as GDPR).
  • The Spanish regulation that develops the General Data Protection Regulation since its application date on May 25th, 2018.
  • As well as, until the said date, the legislation that are currently in force in Spain, regarding data protection, established by the Organic Law 15/1999 of December 13th, on the Protection of Personal Data (hereinafter LOPD) and its implementing regulations.

At IZILEND the personal data of its Users are:

  • Processed lawfully, fairly and transparently regarding the User (“lawfulness, loyalty and transparency”).
  • Collected for specific, explicit and legitimate purposes as set in this Privacy Policy and are not further processed in a manner that is incompatible with those purposes (“purpose limitation”);
  • Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (“data minimization”);
  • Accurate and when necessary up to date; IZILEND takes all reasonable steps to promptly delete or rectify personal data that we know to be inaccurate with respect to the purpose for which it is processed ("accuracy");
  • Kept in a way that allows the identification of the Users for no longer than necessary for the purpose of the personal data processing (“limitation of the retention period”);
  • Processed to ensure adequate security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, through the application of appropriate technical or organizational measures ("integrity and confidentiality »);

Transparency and information to Users

Through this Privacy Policy, IZILEND informs its Users of the following:

  • What personal data of the User we collect
  • How we collect the User’s personal data
  • What we use the User’s personal data for
  • Which third parties we share the User’s personal data with
  • For how long we keep the User’s personal data
  • What measures we take to protect the User’s personal data
  • What rights do Users have regarding privacy and how to exercise them

What personal data does IZILEND collect from its Users?

"Personal data" means any information about an identified or identifiable natural person ("the interested party or IZILEND User"), that is, any person whose identity can be determined, directly or indirectly, in particular through an identifier, such as a name, an identification number, location data, an online identifier or one or more elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that said person.

IZILEND applies the data minimization principle. We only collect the data of our Users that are adequate, pertinent, and limited to what is necessary regarding the purposes for which they are processed.

The personal data that we collect from our Users are only the necessary ones to guarantee and enable access, use or contracting of IZILEND services, as well as those were originated as a consequence of the execution of the services, that are necessary for the development, control, management and execution of contracted services and products. In particular, the data will be of an identification, location and communication and financial and/or financial solvency type.

How do we collect the personal data of our Users?

At IZILEND we are based on the principle of the consent of the interested party as the main source of legitimacy for the processing of the personal data of our Users.

We collect the personal data that the User himself voluntarily provides us, directly in the documents that the User attaches to us, and/or when filling out our forms on any of the websites, apps or other technological platforms that IZILEND makes available to users at any time. IZILEND users as identified at any time in the User Agreement (or Conditions) of the IZILEND services.

What do we use our Users’ personal data for?

IZILEND only uses the personal data of its Users for the following purposes:

  • Contact, management, processing of queries and user requests. Provide its Users with the IZILEND services they requested; The Users personal data who contact with IZILEND through any of the contact channels made available in order to receive queries and/or requests from Users will be processed for the purpose of maintaining contact between the parties, providing services to the customer or user and manage and process the requests or queries that the user sends us through the channels enabled for it. The legitimizing basis for data processing is the need for the execution of a contract in which the interested party is a party or for the application of pre-contractual measures at the request of the interested party.

With which third parties do we share the Users’ personal data?

Your data might be communicated to other companies of the IZILEND Business Group (Grupo Finsolutia) that perform in IZILEND functions of, among others, management, control, regulatory compliance or auditing. The legitimizing basis for data processing is the need for the execution of a contract in which the interested party is a party or for the application of pre-contractual measures requested by the interested party.

The Users data will not be communicated to other third parties, unless expressly required by any laws or with the consent of the interested party.

How long do we keep our Users’ personal data?

IZILEND will keep your personal data for necessary amount of time to provide the requested service and/or to achieve the intended treatment purpose and subsequently, will keep them for the legal periods that are applicable in each case, considering the type of data, as well as the purpose of the treatment. In any case, the user can request detailed information on the data retention periods applied by contacting our Data Protection Officer, who can be contacted at

What measures do we take to protect the Users’ personal data?

IZILEND has adopted the technical and organizational measures considered appropriate for the protection of personal data to prevent the loss, misuse, alteration, unauthorized access and theft of the personal data provided.

What rights do IZILEND Users have in terms of privacy and how to exercise them?

The IZILEND User can at any time and free of charge exercise their privacy rights according to the applicable laws, such as:

  • Know what personal data of the User has been collected and processed by IZILEND, for what purposes and with which third party recipients the said data was shared;
  • obtain a copy of the said data (the second and successive copies may have administrative costs);
  • request the rectification of inaccurate personal data concerning the User, or the completion of the data that are incomplete;
  • request the deletion of personal data concerning when they are no longer necessary regarding the purposes for which they were collected;
  • request the limitation of the processing of personal data related to the User, as long as its potential inaccuracy and other assumptions provided for in the applicable laws are verified;
  • the right to have your personal data transmitted to another company in a common structured format (right to data portability);
  • the right to object to the processing of the User’s personal data by IZILEND.

To exercise these rights, IZILEND users can contact our office at Calle de Cardenal Marcelo Spínola, 14, 4 planta, 28016 Madrid or

Commitment to data veracity

We remind you that the User is responsible for the information provided to IZILEND and is responsible for its adequacy and accuracy.

Therefore, IZILEND will never be responsible for the data provided by the user that is not true, adequate and/or truthful.

Changes in treatment policy

IZILEND reserves the right to modify its privacy and treatment policy at any time.

In any case, IZILEND will always reflect all changes transparently and visibly in this privacy policy.